Our commitment

last update 10-10-2020

 

 

We continue to evolve to meet the current expectations of our guests!

 

As it has always been, the safety of our guests and team members remains our highest priority.

In response to the COVID-19 pandemic, we have put in place appropriate measures so that you will be able to indulge in safety and cleanliness, from the moment you make your reservation to when you check out of the hotel.

It is our mission to offer you, as a distinguished guest, security and peace of mind so that you can enjoy your well-earned rest when staying at Hotel Jan Brito.

These measures will create a focus on safety and cleanliness that will be visible throughout your stay - in your guest room, breakfast room, wellness and fitness room, bar and all other common areas. Along the way, these measures will be gradually adapted following directives of the National Security and taking into account of our main objective:

 

Allow you to enjoy Bruges' hospitality in full confidence and complete tranquillity

Some of these measures are:

  • Cancellation policy
    Flexible conditions for all new bookings
  • Online check in
    Complete your registration as soon as you have booked and avoid the busyness at the reception desk.
    You will also receive a message on the day of arrival as soon as your room is available.
  • Check in & Check out time
    Please respect the arrival and departure times so that the guestrooms can be sufficiently ventilated and our staff can deep-clean and disinfect for the next guests.
    • Check in from 15h
    • Check out till max. 11h
  • Disinfection stations
    Disinfection stations are strategically installed and when entering the hotel it is even mandatory to disinfect the hands.
  • Face mask
    For your safety as well as the safety of other guests, wearing a face mask is mandatory as soon as you leave your room.
  • Fitness & Wellness
    Accessible by appointment to limit the number of persons
    Insertion of closing moments for deep cleaning and disinfection of the rooms.
  • Non essentials
    All non-essential accessories that are frequently touched were removed from public areas and hotel rooms to prevent the spread of the virus.
    Just think of notebooks, ball-points, welcoming candies, informative folders, bed ornaments such as decorative cushions and ...
  • Breakfast & Bar
    As of 8 June, our comunal areas are reopened with respect to the following guidelines:
    • Everyone must disinfect their hands prior entering.
    • The staff member will assign you a table taking into account the social distancing rule of 1.5 m.
    • Breakfast and drinks are being served to your table. Buffet breakfast is not yet permitted.
    • Moving around the establishment must be reduced to a minimum.
  • Restaurant - bars & cafés
    • Restaurants and cafés are open.
    • The use of a face mask is mandatory (except when sitting at the table).
    • In order to guarantee physical distance, outdoor terraces will be extended wherever possible and the number of people in the indoor areas will be limited.
    • Prior reservation (restaurants) and registration (cafés and restaurants) is required
    • Your party is limited to 10 people (for cafes to 4 people, except for family members living under the same roof).
    • Cafés close at 23h, restaurants at 1h.
    • For your comfort, we have developed a digital restaurant guide, which can be found at the bottom of this page.
  • Daily Cleaning
    If you wish, the daily housekeeping service can be removed, so that personal contact is kept to a minimum.
    Clean towels and supplies will be brought to your room door upon request. Please inform the reception desk staff about this.
  • Final cleaning
    After each stay, the room is thoroughly aired and deeply cleaned.
    Extra attention during cleaning is paid to the following items: light switches, door handles, TV remote controls, thermostats and much more.

 

The Municipality of Bruges also communicates about the measures taken and their protocols. These can be read on:

www.visitbruges.be